A home watch and concierge company launched with no clients and no back office — just a founder and a platform he trusted. He onboarded his first two clients on ProValet, and once he saw it could reliably carry the work, he grew fast: to 126 clients, over a hundred homes a week, and the fastest payment speed on the platform.
A home watch & concierge company · Gulf Coast, Florida
Home watch is a business built on trust — proving a home was checked, on time, every time. ProValet was the foundation, from the very first client.
Home watch is a simple promise with high stakes: while a homeowner is away — often for the whole season — someone trustworthy walks their property, checks for leaks, storm damage, and break-ins, and proves it was done. The founder launched with no client base at all. He brought his first two clients onto ProValet in late 2024, collected just over a thousand dollars that first month, and watched how it ran. Both are still clients today.
Once he saw the platform could reliably handle the proof-of-visit and the billing, he grew — fast. Dozens of snowbird clients signed on before heading north, confident their homes were in good hands because they could see every visit from the app. Within a year the business had outgrown one person, hired its first full-time employee, and climbed to 126 clients — every one of them onboarded, scheduled, documented, and billed on ProValet from the start.
Home watch revenue is seasonal — it rises and falls with the snowbird calendar. So the truest measure of growth isn’t a single month’s dollars, it’s how many homes the business watches every week. That number has climbed every season, with the average value of each visit climbing alongside it.
Average completed visits per week during peak season (Nov–Apr), cancellations excluded. Pulled from live scheduling data.
Two things make a home watch business work: proving the visit happened, and getting paid for it. ProValet handles both in one flow — the technician logs photos and notes on site, and the invoice goes out the moment the service period closes.
One client was traveling overseas when a neighbor noticed their generator had been running for nearly twelve hours straight. The owner called — and within hours it was handled: a failed water heater had tripped the main breaker. The team diagnosed it, coordinated the plumber, covered the repair, and had the home back to normal before the owner flew home. That’s what home watch is really about, and it only works when every visit and every action is documented and trusted. That’s the job ProValet quietly does in the background.
When a client has already seen photo proof that their home was checked, they pay. Arrears billing plus documented visits produces collection numbers most service businesses never see.
“The reports are what really impress our customers. Clients tell us they love being able to check on their homes from anywhere.”
“Before ProValet it was challenging to make changes to our billing and service records — now it’s easy to generate invoices, and easy for our clients to pay several different ways, including Zelle and AutoPay. They pay quickly and overall collections are clean.”
“I’m confident we could easily onboard another 25 clients, thanks to ProValet.”
This is a real ProValet customer, anonymized for privacy. Proof-of-visit documentation, automated arrears billing, and a homeowner app your clients will actually use — built for home watch and concierge.