Frequently Asked Questions
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About
ProValet is the all-in-one operating system for recurring, route-based service companies—especially pool service, lawn care, and home watch. It automates scheduling, dispatch, technician workflows, invoicing/payments, and client communication so you can scale without extra admin.
Owners and ops leaders who run weekly/bi-weekly/monthly routes with add-on/repair work. Whether you manage a single route or dozens of techs, ProValet standardizes the work, eliminates double entry, and gives you margin-level visibility.
Getting Started
Most teams launch in days—not weeks. We import customers/locations/schedules, set up service plans, map accounting, and train admins/techs with role-specific checklists.
Yes. We routinely migrate from spreadsheets and other field apps. You’ll get assisted export → data mapping → QA import, with minimal downtime and “parallel run” support if you want to validate before switching.
Yes. Office teams use the Web Dashboard; field teams use the ProValet Technician App (iOS/Android) with offline mode, route lists/maps, check-ins, photos/notes, and job completion flows.
Long-term benefits of using ProValet include increased operational efficiency, improved customer satisfaction, enhanced financial management, and scalable growth potential for your business.
Built-for-Routes Features
ProValet is purpose-built for recurring routes. Out of the box you get:
- Smart Scheduling for weekly/bi-weekly/seasonal cadences
- Route optimization and proximity-based check-in controls
- Visit-level cost tracking (e.g., chemicals, time on site) and route profitability
- Estimate → Job → Draft Invoice auto-flow
- Real-time customer updates via the Homeowner App
Yes—technicians can record readings, photos, notes, and visit details. Admins see history by property and route so you can answer homeowner questions in seconds.
Absolutely. Create templates by industry, service plan, or property type (e.g., weekly pool, seasonal lawn, vacant-home inspection), and assign them to specific routes.
Customer Experience & Communication
It gives your customers an Uber-like experience—visit summaries, photos, chat, and one-tap pay. Fewer “Did you come today?” calls; faster approvals and payments.
Yes. Native two-way messaging keeps conversations tied to the job and customer record. Technicians can send updates; admins can step in instantly.
Invoicing, Payments & Accounting
Hands-free billing. When a job (or batch) is completed, ProValet generates a draft invoice using your rules—separate chemicals/labor if you want, auto-apply taxes/fees—and sends when you approve (or fully automate it).
Yes. You control who is charged, how much, and when (e.g., apply a % for card payments; a flat fee for ACH). It’s transparent to customers and helps preserve margin.
Yes—two-way sync. Customers, invoices, payments, and items stay aligned without duplicate entry. Reconciliation gets much simpler.Integrations, API & Extensibility
Integrations, API & Extensibility
Core: QuickBooks Online and integrated payments. ProValet is open-by-design—connect CRMs, analytics, and other tools through our API/connector strategy so your stack works as one.
Yes. Use it to automate bespoke workflows, feed data to BI dashboards, or connect bespoke forms/portals without brittle workarounds.
Pricing, Plans & Contracts
Transparent, usage-based pricing that scales with your active customers and feature needs—no long-term lock-ins, no surprise add-ons.
Anytime. You own your data, and we provide exports on request.
Security, Reliability & Support
Bank-grade encryption, role-based access, secure cloud hosting, automated backups, and a 99.9% uptime target. We follow GDPR/CCPA-aligned practices.
U.S.-based support via phone/email/chat, plus guided onboarding, a knowledge base, and short how-to videos. We also provide migration and accounting mapping help.
Industries
ProValet is purpose-built for recurring, route-based service industries — where trust, timing, and consistency drive profitability. Our core focus is:
- Pool & Spa Service – Automate chemistry tracking, route scheduling, and customer communication for pristine pools and faster payments.
- Lawn & Landscape Care – Manage recurring mowing, fertilization, and seasonal jobs with automatic billing and customer updates.
- Home Watch & Estate Management – Streamline property inspections, photo logs, and homeowner reporting for remote clients.
Unlike generic field-service tools that cater to one-off repair calls, ProValet is engineered for companies that deliver service on a recurring schedule — weekly, bi-weekly, or monthly — and need a seamless flow from route to invoice to payment to customer satisfaction.
Ready for a demo?
See how ProValet can transform your route based service business today. Our experts will show you a curated demo of ProValet and how it can be designed to meet the needs of your business.
